Eoin Fitzsimons

• Provided technical support within a large public-sector healthcare organisation, assisting staff with hardware, software, and system troubleshooting.
• Reimaged and deployed 40+ enterprise laptops, performing operating system installation, configuration, and security updates.
• Resolved IT support requests submitted through the organisation's service system, achieving full completion of assigned tickets.
• Performed hardware upgrades and maintenance including RAM and SSD installation, improving workstation performance and device longevity.
• Assisted staff in diagnosing and resolving technical issues affecting productivity and system access.
• Developed practical experience with enterprise IT infrastructure, endpoint configuration, and user support environments.
• Communicated technical solutions clearly to non-technical users, ensuring issues were resolved efficiently.

• Delivered orientation presentations and campus tours for 200+ international students, explaining academic systems, campus services, and student resources.
• Acted as a primary peer contact for incoming international students, assisting with integration, problem-solving, and adaptation to Irish academic life.
• Designed and hosted a Halloween cultural quiz event introducing Irish traditions, achieving high participation and positive feedback from students and programme staff.
• Organised and facilitated cultural outings to major Irish landmarks including Glendalough and the National Botanic Gardens, strengthening student engagement and community building.
• Collaborated with NCI staff to support orientation programmes and improve the onboarding experience for new international cohorts.
• Selected to appear in promotional and documentary media content highlighting student programmes and international support initiatives.
• Demonstrated strong public speaking and facilitation skills through regular group presentations and student engagement activities.

• Assisted instructors in delivering introductory programming lessons in Python to groups of school students.
• Supported 180+ students across multiple coding classes, guiding them through programming exercises and projects.
• Helped students build beginner-level programming projects while developing their understanding of computational thinking.
• Managed classroom environments during coding workshops, ensuring structured and productive learning sessions.
• Adapted explanations to suit students with different levels of technical ability and learning styles.
• Encouraged student engagement and confidence in programming through interactive teaching methods.
• Selected for multiple summer programmes due to strong teaching performance and student engagement.

Grade: Full Distinction

Modules completed:

• Object Oriented Programming
• Software Architecture
• GUI Programming
• Project Management
• Relational Database
• Networking Infrastructure
• Personal and Professional Development
• Communications
• Mathematics